Thank you for choosing Max Home Textile! We want to ensure that your shopping experience with us is as smooth and transparent as possible. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.
1. Shipping Methods and Delivery Times:
We offer several shipping methods to accommodate your needs. The estimated delivery time and cost will vary depending on the chosen method. Please note that all delivery times are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays. Here are our primary shipping methods:
- Standard Shipping: 5–7 days
- Expedited Shipping: 2–5 days
2. Shipping Zones:
We currently offer to ship to the lower 48 States.
3. Shipping Rates:
Shipping rates are calculated based on the total order value, weight, and destination. You can view the shipping cost during the checkout process. Please note that orders exceeding a certain amount may qualify for free shipping.
4. Order Processing:
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly longer.
5. Shipment Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
6. Damaged or Lost Items:
In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer support team within [Insert number of days] days of receiving your order. We will work with you to resolve the issue promptly.
7. International Shipping:
At this time, we do not offer international shipping. We only ship within the United States region.
8. Returns and Refunds:
For information regarding our return and refund policy, please visit our Return Policy page.
9. Contact Us:
If you have any questions or concerns about our shipping policy or your order's status, please don't hesitate to contact us at maxhometextile@gmail.com. Our customer support team is here to assist you.
Thank you for choosing Max Home Textile. We appreciate your business!